On April 5, I discovered that fans who have paid for, downloaded and burned individual games from MLB's Digitial Download Service are now unable to watch them. I emailed MLB, which promises a reply to any email within 24-48 hours, asking for an explanation.
On April 16, I spoke with a Customer Service person. His suggestion? Wait -- because at some future date, I'll probably be able to watch the games I paid for.
Guess what? I got an email reply from MLB.com 10 minutes ago:
Dear Allan,MLB promises to reply to any emails within 24-48 hours.
Thank you for sending your email.
I apologize for the difficulty experienced. Please call our Customer Support department at 1-866-800-1275 so we can do some troubleshooting and improve your experience.
If you are calling internationally, please call (925) 798-8100.
Thank you for taking the time to write!
Regards,
JS, MLB.com Support
It took MLB 35 days to answer my email -- 840 hours -- and the only assistance they offered was "Call us".
Is it any wonder MLB is so hated by fans?
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